Q: Are the welding points of dog crates easily to get broken?
A: Please do not worry about it. We test the tensile strength during the manufacturing process, and sample testing is also conducted on finished products.
Q: Do the fences of the dog crates rust easily?
A: Before painting, the fences are sand-blasted and cleaned three times: 1. water cleaning, 2. parkerising, 3. water cleaning. The powder we use is Dupont or Aksu, which are international famous brands. This ensures that the plastic layer is beautiful, firm, and smooth, and the surface is anti-corrosion.
Q: What if the quality does not meet our requirements?
A: Our factory has strict quality inspections at every step and guarantees to keep the defective rate down to 0.1%. However, if there is any problem, we guarantee to solve it within 3 working days after receiving your pictures or videos.
Q: What is the sample policy?
A: We supply samples that are in stock, but customers have to pay the courier cost. All sample costs will be refunded after you place the order.
Q: How long is the warranty for your fence products?
A: Our products can last for at least 10 years, and we usually provide a 5-10 year guarantee.
Q: Can I become your agent?
A: We warmly welcome all kinds of cooperation. Please email us for more details.
Q: How is your after-sale service?
A: After the goods are sent, we track them in real-time and provide timely feedback. After you receive the goods, we have dedicated staff to conduct return visits. If there is a problem, we will reply to you within 2 working days.
Q: Can you design and make products according to customers' requests?
A: Yes, we will make products according to detailed specifications provided by the customers, and we will offer professional recommendations.
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